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A friend in every pocket...

PATENTED

US Patent No.8910314

 

 

How do I pay for my PocketFrenz?


PocketFrenz.com works exclusively through Paypal.  Just click on the Paypal tab and all payment options will be made known to you. We cannot accept payment by check, money order, purchase order, or through bartering for livestock and we do not accept orders through the mail. Serendipitously, all prices are in US Dollars.

How secure is this store?


PocketFrenz.com is all about security.  We encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). Yep, it’s every bit as safe as it sounds.

Will my personal private information be kept personal and private?


We will not resell or distribute your addresses, phone number, email address or any other personal information to anyone, no matter how much they beg us. Please note that once you place an order, you will receive an email confirmation from us.  If you choose to be on our mailing list for future sales, collections and Pocketfrenz happenings, we would love to have you.

Can I pick up my order myself?


Watchu talkin ‘bout, Willis?  PocketFrenz.com is here to make your delivery dreams come true.  Sit back and let us do all the work.  We got this.  Besides, our customer service people are very sensitive when it comes to other people doing their jobs. 

Not that I’d ever want to, but can I cancel my order after it’s been placed?


Sorry, no.  At PocketFrenz.com, we process orders like lightening to ensure the fastest delivery possible. Therefore, we cannot change or cancel your order once it has been submitted. Please be sure to check all your information carefully before placing your order. We understand typographical errors, but cannot be responsible for them.

What size(s) should I order?


Click on the size chart for detailed measurements! To make your PocketFrenz easy to care for, each garment comes with special care instructions as well. When in doubt, buy a size larger. If you have any questions, just send us an email! info@pocketfrenz.com

Do I have to set up an account to place an order?


No, don’t be ridiculous.  We’d love for you to set up an account so we can keep you abreast of all things Pocket Frenz, but the choice is yours.  If you choose not to set up an account, simply provide us with an email address so we can send you the order confirmation and tracking information.  When you checkout, simply click the Guest tab and follow the checkout procedure.

What does PocketFrenz.com do with my personal information once I set up an account?


Don’t worry, we’ll guard your information with our internet lives.  We safely store it for you by using Secure Socket Layer protocol. Personal information and your order history will only be available to you if you enter the secret password that you create. After accessing your account with your personal password, you can edit or delete your information from the "My Account" page whenever you feel like it.

Once I set up an account, will I be bombarded with e-mails or newsletters?


We’d love to keep you informed of all PocketFrenz sales and happenings, but we have no desire to annoy you! Email blasts are sent to loyal online customers, but only when we’ve got something exciting to say – no more than once a month, and nothing boring. If you do not want to receive PocketFrenz Newz, simply email info@pocketfrenz.com and we will remove you from our mailing list immediately. We will NEVER distribute or sell email addresses or personal information (even if they offer us a billion dollars). Everything is kept locked in our Pocketz. You can always find updates, contests and giveaways via our Twitter or Facebook pages as well!  We want you to LIKE us, so we’ll always be mindful of treating you well.

How do I update My Account information?


To update your profile, just log into your account and follow the instructions for editing your information.  Don’t you wish making changes in life were that easy?

How do I change my user name and/or password?


Just log into your account and follow the instructions (we know, easier said than done) for changing your user name and resetting your password. (It really is pretty easy)  If you’re struggling, simply have your child do it for you.

Ooops, I forgot my user name and password!


OH NO!… Just kidding. If you forget your password, just go to the log in page. Enter the email address you used to register your account in the box designated for that sort of thing. Then say “Abra-Cadabra” three-and-a-half times while spinning in a circle! Your log in and password information will be magically sent to you via email. That’s just how we roll.

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